Privacy notice
Clear water
policy.
What actually happens to information you give us through this website — no more, no less.
Who we are
BETTA SOFTWARE LTD, Summit House, 4-5 Mitchell Street, Edinburgh, United Kingdom, EH6 7BD, is the controller for personal data collected through bettasoftware.app. Contact: [email protected] or +44 7735 873904.
What this website collects
Only what you type into our enquiry or support forms: your name, email address, message and any optional details you choose to add (phone, organisation, project stage, goals, audience, budget, timescale or issue). The form also contains a hidden empty field used to filter automated spam.
What happens when you press send
Your browser sends the form to a small script on our web host. The script checks the content and passes it to the host’s mail system for delivery to our company mailbox. If the host accepts it, you see a reference code. Acceptance means the message was handed to the mail transport; it is not a guarantee that it has reached our inbox. If you do not hear back within two working days, please email or phone us.
To limit abuse, the script keeps a temporary counter keyed to a one-way hash of your IP address for about fifteen minutes. It does not store your message on the web server.
Lawful basis
We process enquiry data to respond to your request and take steps you ask for before any contract (UK GDPR Article 6(1)(b)), and on the basis of our legitimate interest in running our business (Article 6(1)(f)). You confirm consent to this processing when submitting.
Cookies and local storage
We do not use analytics, advertising or third-party tracking cookies. We store your cookie choice in your browser’s local storage, which is strictly necessary. If you accept optional storage, the project-planner form and launch checklist remember your answers on this device; if you reject, nothing optional is stored and any previously saved answers are deleted. Fonts are loaded from Google Fonts, which means your browser contacts Google’s servers to fetch them.
How long we keep things
Enquiry emails are kept for as long as needed to deal with the conversation and then for up to two years, unless they become part of a contract, in which case contract-record retention applies.
Who else sees it
Our web host and email provider process data on our behalf. We do not sell personal data or share it for marketing.
Your rights
You may ask for access, correction, deletion, restriction or objection, and data portability where applicable. Write to us at the address above. You may also complain to the Information Commissioner’s Office (ico.org.uk).
Last reviewed when this website was published.